Box External User never got an invite

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Don Schroeder

• October 18, 2021 19:02

Hello,

Is there a special place or procedure how to initially invite a new External User to a Box folder?

I added an External User to a folder (via a Share) and thought they would automatically get an invite but they didn't - why Not?

because I am still on my trial account???

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  France

  • October 18, 2021 21:44

  Hi Don, 

  Welcome to the Box Community!

  Have the external user checked his spam filter or other email folders?

  If they can't find the email notification from Box anywhere on their account, please go ahead and open a case with the Product Support team so they can check the affected email address(es).

  More tips on troubleshooting issues with Email notifications can be found in this article:

  • https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications 

  Thanks for posting and let us know how else we can help!
  
  

  Best,

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