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Box folder in finder favorites gone

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B R. Balmer

Hi box community,

I ran some updates on my Mac this morning and afterwards my box folder nested under favorites tab in finder had a different appearance. When I tried to click on it, an error popped up stating that the folder was not found. I checked box (from my navigation menu and applications folder) and clicking on either will open my folder which houses my saved content. What happened? 

I removed the folder and have not been able to figure out how to replace it. I also tried downloading Box Sync which can be saved to my favorites tab, but this is a different application from what I was previously using and only shows me two files of my several thousand saved to box. Is there any way to contact box support? It's been terribly frustrating to feel like I'm running in circles trying to troubleshoot and not being able to find help.

Thanks.

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3 comments

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  • Kara Hoffman

    Hello- 

    I can only help if you're on a mac.  Previously, Box loaded as more of a server and you could bookmark it.  With the new update, i'm finding that box's location is now inside my library folder.  User> Library> CloudStorage> Box-Box is how the path shows.  I was able to recreate my Finder bookmark by scrolling down in my sidebar list to see "Locations" and it showed up as a different icon.  I just dragged that to my sidebar.  There are a few things that i'm not loving about this new structure, but I'm guessing it was for "under-the-hood" type improvements.  One other key; if you can't find box in your sidebar, while in Finder go to Go> hold down Option, and choose "Library".  This will then let you navigate to that box location inside of CloudStorage.  Hope that helps!

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  • B R. Balmer

    Thanks Kara! I was able to find the folder in "Locations" (I don't have a Library in my user folder). I have, however, decided to switch plan providers because I've always felt a bit unsettled by my files not existing on both my computer and a cloud storage (especially when that file suddenly disappears!), and I don't like that there isn't an option for receiving direct customer support (particularly for how costly the service is). 

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  • France
    • Edited

    Hi Everyone, 

    Welcome to the Box Community!

    This behavior you reported with Favorites on the latest Box Drive update (v2.24) appears to expected:

    • Existing Favorites will not be carried forward from kernel-mode to FPE mode, so you'll need to manually re-add Box folders under "Favorites".

    For further details, please take a look at this article:

    Thanks for your post and let us know how else we can help!

    Best,

     

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