Join BoxWorks in San Francisco Nov 12-13! Keynotes, product demos, and Box Master Classes. Reserve your spot!

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  • France

    Hi Dena, 

    Welcome to the Box Community!
     
    This would be something our Support team would like to investigate with you and may require specific account information.  
     
    It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes.
     
    Best,
     
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