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Updating my payment method

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Robin Hall

The credit card on file had been cancelled, and Box will not let me update my account with the new card. Says I am not authorized. I am the only user of the account.

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  • France

    Hi Robin, 

    Welcome to the Box Community!
     
    I understand you are having trouble updating your payment method. This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.
     
    Kindly check your email for details and updates.
     
    Thanks for your participation and time in the Community!
     
    Best,
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