User's Name Change (UPN and Email Address)

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Dave Pollack

• October 22, 2021 15:32

I have a user who's name has changed.  We want to change their UPN and Email address.  We use SSO for Box.  My Questions:

1.  Do I need to create a new user with their new username? 

2.  How do I make sure she still has access to her folders and those shared with her in the company? 

3.  I want it to be seamless for the user, is there anything else I need to do? 

Thanks!

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  France

  • October 22, 2021 18:39

  Hi Dave, 

  Welcome to the Box Community!

  This article might be relevant in answering your questions on changing your user's email address with SSO:

  • Changing an Email Address for a Single Sign-On Account

  Thanks for reaching out and let us know how else we can help!

  Best,

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