why the "cloud" icon or "offline" "Online" is not available

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Sila FILFLI

• October 24, 2021 15:41
• Edited

after transfer to a new PC, I cannot see the icon on the folders "cloud" or "green icon" indicating if a folder is available online or offline

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  France

  • October 26, 2021 18:54

  Hi Sila,

  Welcome to the Box Community!

  Could you follow the steps provided in this article to resolve the issue with the missing cloud/ offline icon from your PC?

  • https://support.box.com/hc/en-us/articles/360044195513-Icons-Do-Not-Appear-In-Box-Drive-or-Box-Sync-Folder-on-Windows 

  If the issue persists, please go ahead and submit a ticket to our support team so they can further investigate on this. You may submit a ticket by clicking the "Contact Support" option found at the top of this page.

  Regards,

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  Dheeraj Yadav

  • October 29, 2021 17:43

  I installed Box drive on MacBook and earlier Cloud icon was appearing in front of each folder/file but after Mac OS 11.6 update recently there was some malfunction in Box drive and hence I uninstalled and installed again. But after reinstalling, cloud icon is not appearing in front of folder/file. Is it normal or I am doing something wrong. Pls. guide me.

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