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I would like a refund

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Gerard B. Martin

I have had Box for a few years and don't need it anymore.  I was last billed in March, 2022.  I cancelled today, October 26, 2021.  Why can't I get a refund for the nearly 6 months between my cancellation and the time your billing cycle would bill me.  A couple months I can take but almost 6?  Come on.

Please let me know the plan.

Thanks.

Gerard Martin ([personal information--redacted])

A previously happy Box subscriber

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Comments

2 comments

Date Votes
  • France
    • Edited

    Hi Gerard, 

    Welcome to the Box Community!
     
    This is something you may discuss with our Billing team and may require specific account information so I went ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates. Thanks for your patience!
     
    Best,
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  • Ethan Stevens

    I was charged for 3 new business accounts at $300 each after my trial ended. I was charged a total of $900 for accounts that I did not want 

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