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Donna Herring

• October 28, 2021 19:05

There was no 30-day notice, just a charge to my account/card. I have not used this account in years and would have cancelled it had I been given a chance. I want to cancel this account and get a refund for the amount you charged to my card today!! Conveniently, the link to the "submit a support case" on the refund page is broken: https://support.box.com/hc/en-us/articles/360044192753-Requesting-a-Refund

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  France

  • October 29, 2021 18:40
  • Edited

  Hi Donna, 

  Welcome to the Box Community!

   

  This may require our Billing team to work directly with you so I went ahead and created a ticket for you so that an associate to help look into your request.

   

  Kindly check your email for details and updates.

   

  Best,

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  Donna Herring

  • October 28, 2021 20:51

  I hope you will also fix the link on the Refund page.

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  France

  • October 28, 2021 20:56

  Hi Donna, 

  Yep, I've reached out to our community page team to help update the broken link so it should be updated soon.

  Thanks for bringing this up and for your participation in the forum!

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  Randy Roberts

  • October 29, 2021 15:58

  Lot's of companies put broken refund and cancellation links up on purpose, hoping you'll give up and just pay.

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  andrew mcdermott

  • November 01, 2021 13:24

  I'm having a similar issue. I created an account thinking it was going to cost 15 dollars a month. They just took $540 out of my account. And they won't answer my calls. Anyone having smilier issues? What should I do?

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