Box Sync App for MacOS 11.5.2 not syncing all directories

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Jorge Razon

• October 30, 2021 02:34

Hello,

For some reason box stopped syncing directories since mid October.  I have already tried closing and reopening the app.

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  France

  • November 01, 2021 18:20

  Hi Jorge,

  Welcome to the Box Community!

  Have you checked yet if there are Problem items in your system tray (Windows users) or menu bar (Mac users) to see if there are items that prevents your contents from syncing? Take a look at this article on how to check for Problem Items: https://support.box.com/hc/en-us/articles/360043697594-Box-Sync-Troubleshooting-Basics 

  If there are no problem items, you can try logging out and then logging in to trigger a new scan and sync process.

  If you continue to experience issues, please go ahead and submit a Support ticket on this page and someone will reach out to you to further investigate and troubleshoot!

  Regards, 

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