Not receiving confirmation email

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Joel Lima da Cunha

• October 31, 2021 22:30

Hi,

 

I'm using box with office emal management and my new users are not receiving any confirmation emails where is this black listed on box or office? Can someone Help? Thanks

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• 

  France

  • November 01, 2021 20:21

  Hi Joel, 

  Welcome to the Box Community!

  Have you users check their spam/ junk or other email folder?

  If they have, can you make sure that your email provider or firewall is not blocking these email notifications from Box.

  For more tips on how to address and troubleshoot email notification issue, please take a look at this article.

  Best,

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