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BOX just took $540 out of my account with out my approval

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andrew mcdermott

I signed up for the $15 dollar a month subscription... Box just charged me $540 with out my knowledge or approval. Thankfully my credit card thought this looked like criminal activity. Box doesn't have a phone number that I can even call. I want to talk to someone today.  

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  • France

    Hi Andrew, 

    Welcome to the Box Community!
     
    This would be something our Cancellations team can discuss with you and will require specific account information. As I have checked, you already have an open ticket for this issue with one of our cancellations representatives.
     
    Please continue working with them and check your email for updates.
     
    Regards, 
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