Comments

3 comments

  • France

    Hi Christopher, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information.  
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
    0
    Comment actions Permalink
  • Kaycee Landers

    Did this ever get solved? I am having the same issue. 

    0
    Comment actions Permalink
  • Christopher Kull

    It was an issue with the new box drive and the new mac os. Maybe like 2 weeks ago box sent me an update that works now.

    0
    Comment actions Permalink

Please sign in to leave a comment.