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Disastrous RAM drain

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Box User

On my Mac Pro, I've had this horrible RAM drain issue for 6 months, and I finally realized that Box was the cause of it. My Ram would get drained from 7% startup (I have 384G of RAM which takes a long time to fill up) in the morning, and reach 75% 6 hours later, even if my Mac was idle. If I let it go to 100%, it would crash and shut down. I finally figured out that I could quit all Box processes via Activity Monitor, so I fist Quit the Box app, then I force-quit Box Autoupdater (the big drainer) and Box Helper from Activity Monitor. Then suddenly my memory usage was back down to 11%, and I was able to go all the way down to 7% after a SUDO purge command. I have to uninstall Box for now on my Mac until it's fixed.

Does anyone know how to contact Box tech support so they can look into this?

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3 comments

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  • France

    Hi there, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
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  • Box User

    Buon giorno, 

    anch'io ho problemi di memoria.

    Le mie cartelle dovrebbero pesare massimo 10 GB ed invece risultano pesare 150 GB sul mio pc ed hanno esaurito tutta la memoria, bloccandolo.

    Devo rinunciare a Box?

     

     

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  • Box User

    This autoupdater is klling my Mac. Literally training all of my RAM, basically turning my machine into a worthless $2k doorstop. It just hangs and HANGS. 

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