Box Drive Refuses to Install on macOS Monterey

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Ev Dries

• November 03, 2021 23:42

I've installed (or rather, attempted to install) Box Drive on macOS Monterey on an M1 Max laptop. 

 

It does not work, at all. I've made sure to install the newest version, but nothing shows up in the Finder at all. 

 

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  France

  • November 04, 2021 18:12

  Hi Ev, 

  Welcome to the Box Community!

  Could you follow the steps in the following article to install Box Drive on your Mac device?

  • https://support.box.com/hc/en-us/articles/4407737091219-Using-Box-Drive-on-macOS-File-Provider-Extension-FPE-mode

  If you encounter any issue or run in any error, please let us know and provide a screenshot so we can take a look and investigate.

  Thanks for posting and we look forward to hear from you!

  Best,

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  Ev Dries

  • November 04, 2021 18:18

  yup, i followed the steps. Installing Box Drive for the first time on Monterey 12.0.1. Used the default link on that page. Upon trying to launch the Box Drive app, it refuses to launch. Nothing shows up, and activity monitor says it's not responding. 

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  France

  • November 05, 2021 22:29

  Hi Ev, 

  Can you try to manually reset your Box Drive following the steps in this article and see if it helps resolve this issue for you?

  • https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics#h_f06d8b53-65dd-42bf-9e48-f61a8b717044

  Let us know how it goes and if you have questions!

  Regards,

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  Ev Dries

  • November 05, 2021 23:29

  If I do that, I get the error code 

   

  "File provider com.box.desktop.boxfileprovider/Box not found. Available providers:
  - iCloud Drive (hidden)
  com.apple.CloudDocs.MobileDocumentsFileProvider
  ~/L{5}y/M{14}s
  fileproviderctl: can't find domain for com.box.desktop.boxfileprovider/Box: (null)"
  
  or, if I try the instructions for the kernel based mode, i get 

   

  "2021-11-05 19:28:50.119 defaults[47103:1138807]
  Domain (com.box.desktop) not found.
  Defaults have not been changed."

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  France

  • November 08, 2021 18:21

  Hi Ev, 

  To further help look into this, I've gone ahead and created a ticket for you so that an agent can work directly with you.

  Please check your email for details and updates.

   

  Thanks for your patience!

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