Cant update method of payment

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RCUBE

• November 07, 2021 14:09

Credit card is expiring and trying to update, but keep giving me an error and to contact your team

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  France

  • November 08, 2021 18:28

  Hi RCube,

  Welcome to the Box Community!

   

  This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.

   

  Kindly check your email for details and updates.

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  Yogish Chandra Tulasi

  • May 02, 2023 08:39

  I am trying to add my new credit card details for in the "Add New Payment" . I have entered all the details correctly, still I get an error "There was an error processing your request.

  We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance."

   

  How do I solve this problem of adding my new credit card details?

   

  Thank you.

   

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