Welcome to the new Box Support website. Check out all the details here on what’s changed.

icons disappear Box drive, "Make available online only" not working after previously "make available offline"

New post

Comments

6 comments

  • France

    Hi Kara, 

    Welcome to the Box Community!
     
    This would be something our Support team would like to investigate with you and may require specific account information.  
     
    It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes.
    0
    Comment actions Permalink
  • Emma Pickens

    I am having the same issue, was there ever an update?

    0
    Comment actions Permalink
  • Gwenaëlle Coin-Khalfa

    Same for me, what was the resolution please? thx.

     

    0
    Comment actions Permalink
  • Kara Hoffman

    The quick answer is that logging out and back in clears out your storage.  This is a terrible solution to regaining space.  I keep hoping to see a fix to this when I see updates, but I have not yet seen any change.  After weeks of waiting for a response from box, they finally told me it was an apple architecture thing and to tell apple I wanted to see a change.  That was the end of the conversation.  Good luck!  Please let me know if you guys find a better solution. 

    1
    Comment actions Permalink
  • Gabriel Trop

    I'm also looking for a solution to this problem. It seems we can no longer just access online-only. This makes watching video files highly problematic as I am then forced to download huge files to my hard. It defeats the advantages that come with having a cloud access only (i.e. online-only) option and not just a box sync. Claiming that this is the fault of Apple's architecture doesn't sound like a solution; I hope Box fixes this asap! 

    1
    Comment actions Permalink
  • Patrick Hennessey

    Same problem here. On OSX, this feature does NOT instantly un-download the content. This is not acceptable. Users need to have instant control over the downloaded content, and we cannot wait to restart or log out in order to get our space back.

    Right-clicking on individual groups of files and selecting "Remove Download" works though! France This is something your engineers should think about. Apple's built-in iCloud feature has terminal commands that are supposed to take care of this:

    brctl download [FilePathHere]
    brctl evict [FilePathHere]

    However, these do not function in a Box directory. If your Box CLI has a way to manually allow users to do this, please share that information here! Would be best for "Make Available Online Only" to actually function as expected. Also, there is no way to know what folders have content that was downloaded. Your icons should indicate this in the folder structure so that we can see at a glance whether a folder contains content that was locally downloaded. Currently there is no such indicator, and users have to guess where content may be downloaded in the folder structure.

    0
    Comment actions Permalink

Please sign in to leave a comment.