Box Drive has encountered an issue

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Eloy Palacios

• November 13, 2021 15:02

When my Mac starts up it tries to load box but an error saying "Something went wrong and Box Drive needs to quit." I've sent the log file on that same error window and it says that if the problem persists I should contact Box Support. I cant find where to create a support ticked though.

I have reinstalled the Box Drive App already but the problem persists.

Thanks.

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• 

  France

  • November 16, 2021 18:13
  • Edited

  Hi Eloy, 

  Welcome to the Box Community!

  I understand you encountered issue with Box Drive failing to launch, I'm happy to help.

  Could you please try manually resetting your Box Drive app following the steps in this support article?:

  • Manually Resetting Box Drive

  Let me know how it goes and if you are still having issue so we can continue troubleshooting.

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