Cannot upgrade

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櫻井　玲子

• November 16, 2021 01:54

I cannot Upgrade to Box business even I put correct payment information.

There was an error processing your request.

We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance.

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• 

  France

  • November 16, 2021 18:33

  Hi there, 

  Welcome to the Box Community!

  I'm sorry to hear you are unable to upgrade your Box.  This will require Box Billing team to work directly with you so, I've gone ahead and created a ticket for this issue.

  Please check your email for details and updates.

  Thanks for your patience!

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