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Account recovery

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mohit garg

Hi!!

I have lost my Box account. I just know the Box account email ID. I have lost the password of that (account) email ID also and not able to recover that account too. Any suggestions.

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  • France
    Hi Mohit, 
     
    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
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  • mohit garg

    Please guide how to contact and proceed further.

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  • Demetrius Brown

    Hello France,

    I am having an issue with logging in.  I have hit reset password and I am not getting the email to reset my password.  It is as if my account was hacked and the email was changed as I never changed the password and the email is not working to log in or reset the password. 

     

    Can you help?

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