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Requesting Refund and Cancellation ASAP

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3 comments

  • France

    Hi Jeremy, 

    Welcome to the Box Community!

    I'm sorry to hear that you have decided to cancel your subscription to Box.

    It seems you already have an open support ticket with Box Billing team for this request, and they are reviewing your account.

    Kindly wait and check your email for updates. You should be receiving an update on this request soon.
     
    Thanks for your patience and participation in this forum!
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  • Jeremy Hurlburt

    This request was passed off to someone who had no answers. The cancellation option is nowhere to be found on my account settings page so there was no chance I could have cancelled my account before the free trial ended. This is getting ridiculous. I want my money back immediately.

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  • Kimberley Britton

    Hello. I found this post when I was researching the cancellation policy. I was tricked into signing up for a non-refundable one year commitment when I thought I was signing up for a monthly service. I agree with this poster that this is the most egregiously misleading sign-up process I've ever seen. I'm notifying all my social and professional networks about this situation and urging them not to do business with Box. When you search for the cancellation policy, the top returns are all posts from people who have been mislead going back years and still Box has not modified their sign up screens to make it more clear what you're actually signing up for. By comparison, I checked the sign up process for Dropbox and they clearly give you two options to choose from – monthly or yearly.

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