We are unable to access some of the folders created by other team member

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Mastanvali Nurubasha

• December 02, 2021 14:29

Hi Team, 

We are unable to access the folders which were created by team mate and this issue is happening after he left our company.

Please help me on how to get the access for those box links. 

Note: I have editor role and I was uploaded few of the files

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  France

  • December 02, 2021 19:50

  Hi Mastanvali, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details and updates. Thanks for your patience!

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