Cannot locate old account
Good morning,
I had an account linked with my email and I couldn't get back in. When I reset my password it created a new account and none of my files are in there. Please help!
Thank you so much,
Monica Friday
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Hi there,
Welcome to the Box Community!
Please be advised that you can only have one Box account per email address.
If you were able to sign up for a new account using an email, its most likely that this email was never used in Box or if it was previously linked to a Box, that account may have been deleted.
Thanks for posting and please let us know how else we can help!
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