Missing Files after not logging in for a few years

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Joanna Huey

• December 06, 2021 07:13

Hi there - I am missing all the files that I uploaded a few years ago. Is there a way to restore old files? 

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  France

  • December 06, 2021 19:58

  Hi Joanna,

  Welcome to the Box Community!

   

  This would be something our Support team would like to investigate with you and may require specific account information. It seems you already have an open ticket for this issue with support, please continue working with them and check your email for updates.

   

  Thanks for your patience and please comeback and let us know how it goes.

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