Welcome to the new Box Support website. Check out all the details here on what’s changed.


1 comment

  • France

    Hi there, 

    Welcome to the Box Community!

    If the picture files are originally in HEIC file format from your Android device, it will be uploaded as is in Box.

    Looks like you will need to use a file converter or disable the HEIC image from your Camera settings just as discuss in this forum.

    Hope that helps! Thanks for posting and let us know how else we can help.

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