Box Status

PAYMENT DECLINING FOR NO REASON

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Box User

The Payment for Box Account No. B01452276 Has Declined

I have followed the link in email to update multiple times and it won't let me do anything to correct.  

There was an error processing your request.

We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.
 
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1 comment

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  • France

    Hi there, 

    Welcome to the Box Community!
     
    This might require some account specific information, so I've submitted a case to our Billing Support team on your behalf. You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
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