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3 comments

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  • France

    Hi Jonathan, 

    Welcome to the Box Community!

    Do you mind providing more details about the issue with logging in via Google? Do you encounter any sort of error message?

    Additional information may help the community understand the issue you encounter and provide our insight on how to resolve the issue.

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  • Jonathan Rodwell

    Hi France,

    The last step of Google authentication is requiring a Box authentication code (that can be quite delayed via the UK o2 mobile network).

    Previously I just had to authenticate via the Authenticator APP for Google.

    This has been an unwelcome change as delays my access into Box

    Best wishes,

    Jonathan.

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  • France

    Hi Jonathan, 

    Thanks for responding back.

    As far as i know, you can only choose one specific 2FA method, its either using Authenticator app or vis SMS code. For details, please see https://support.box.com/hc/en-us/articles/360043697154-Multi-Factor-Authentication-Set-Up-for-Your-Account 

    You may have changed this method in your account settings or company settings (if you are an Admin/ Co-admin) in the Security settings of your enterprise if you are now being ask to authenticate with SMS code.

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