Box Sync not migrating to new laptop, now not syncing on old laptop

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penny.b.archer

• December 17, 2021 20:26

Box Sync not migrating to new laptop, now not syncing on old laptop. I followed instructions to stop Box Sync on old laptop while I downloaded Box onto new laptop. Now NEW has only empty folders (with no files) and OLD is not working properly.

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  France

  • December 17, 2021 21:25

  Hi Penny, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details and updates.

   

  Thanks for your participation in the forum!

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  Lisa Roth

  • January 16, 2023 20:27

  I am having the same problem as Penny.  I have followed the instructions for uninstalling on the old computer and installing on the new laptop.  I see the Box Sync in Favorites but it is completely empty.  Can you please help me?

   

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