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Folders dont show on Desktop.

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Morena Neuhaus

I wanted to sync my travel MacBook and it started with the yellow circles. Then suddenly it all disappeared. I can log in on the webside and on my mobile version and see the folders but not on my desk. I retried it on an other MacBook I have and the same thing happened. Whta's going wrong?? Thx for your help!

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  • France

    Hi Morena, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates. 
     
    Stay safe and thanks for posting!
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