changed my phone number, i can not login

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füleki péter

• January 02, 2022 09:27

hello!
i changed my phone number, so i can not log in my accont. i can not acces 2fa.

my registered email: [personal information--redacted]

please, contact me!

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• 

  France

  • January 04, 2022 19:13

  Hi Peter, 

  Welcome to the Box Community!

   

  This will require some account specific information this I've submitted a case to Box Support on your behalf.

   

  You should be receiving an email confirmation shortly and instructions on how to access your account.

   

  Thanks for posting and please come back and let us know how it went with support!

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  Box User

  • March 22, 2023 01:44

  I have the same issue.  I created a new account in order to leave this message.  I had to change phone number and phone and even though the email registered with the account still good, Customer Service would not allow me to access my account.  They are asking me for details that are very hard to remember.  Things like the date the account was created.  Also filenames but I do not have them because I lost all the info on my phone and that is why I have many files uploaded into my Box account.

  Hopefully someone on this forum will answer with a solution.  

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