File activity items failed to load: annotations

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Jiun Hsu

• January 04, 2022 00:15

I have a couple of users who have permission of editor but unable to highlight a section of a pdf and make a comment.

When the document first loads, there's an error: File activity items failed to load: annotations.

and when the user goes to highlight an area and save a comment, it gives another error: this comment could not be created.

Please help

 

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  France

  • January 05, 2022 18:17

  Hi Jiun, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details and updates.

   

  Thanks for reaching out and please let us know how it goes with support.

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