Deleting a user

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Melanie MacBride

• January 05, 2022 20:45

I have deleted multiple users in the past, but I can't delete one now.  There's not functionality when I try to delete- and I've tried multiple browsers.  Help! 

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  France

  • January 05, 2022 21:53

  Hi Melanie, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details and updates.

   

  Stay safe and thanks for reaching out!

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  Julie Friedman

  • July 12, 2022 02:30

  I am having the same problem I need to delete several users I am our systems administrator and it won't let me delete them these are people who are no longer with company so I need to remove the completely.

   

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  Melanie MacBride

  • July 12, 2022 10:53

  For me it was just the one user...and I think I ended up having to transfer ALL of her files to me BEFORE I could delete her...  I think it was because she used to be the system admin.  I had to do like 10 tech support tickets to get the whole thing done.  I recommend getting them involved now. 

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