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identifying Box folder by Photoscape

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Seok Kim

I'm using Photoscape (or any other image processing apps) for the images in Box folder in my Windows PC, old intel macbook but Photoscape cannot find and identifying Box folder in my new m1 macbook. How I can solve it?

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  • France

    Hi Seok Kim, 

    Welcome to the Box Community!

    Are you running your Macbook device on File Provider Extension (FPE) mode?

    In File Provider Extension (FPE) mode, Box Drive is built on Apple's File Provider Extensions (FPE) to provide seamless access and support on M1 and Intel-based Mac devices. This mode is supported on macOS 11.5 and above.

    To visually determine whether Box Drive is operating in File Provide Extension mode, look in the Finder sidebar.  In the Finder sidebar, the Box folder in FPE mode appears only under Locations. 

    • The Box folder has a different mount location for FPE, compared to kernel-based Drive:

      • These are controlled by macOS, not Box Drive, and could change without notice

      • In FPE mode: ~/Library/CloudStorage/Box-Box

    For more information about the Box Drive Folder Provider Extension, please see this article.

    Hope this information helps!

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