Why did I get charged for 3 users?
I signed up for enterprise for 1 user, but you charged me for 3? Please refund the difference or I am cancelling and calling my credit card company.
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Official comment
Hi James,
Welcome to the Box Community!
Please note that all of our Business-level Plans are only available with 3 or more seats. We do not offer these subscription plans for 1 or 2 users, thus if you look at our plans you will see the caption "minimum of 3 users" . It is not required for all 3 seats be used, but we do require that the subscription is set up for at least 3 users. For more information on our different account types, you can refer to www.box.com/pricing.
If you have any billing-related issues or concern, you can send an email to billing@box.com or submit a ticket here, and a member of our team will reach out as soon as possible to assist you!
Thanks for your interest in Box and let us know how else we can help!
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