Connection Diagnostics and no support email

I ran a diagnostics and it came back with all the upload tests not working. It was 0 out of 14 results successful for an upload. The diagnostics also told me to copy the report and send an email to support. I looked everywhere for it and could not find one. I have given them access to my account for five days but I don't know exactly what that does. This is really effecting my ability to upload my school work. If someone could get back to me as soon as possible I would be grateful. 

Here is the report:

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User ID: 17026667917
Current User Time: 1642883595
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PART 1 of 3: Testing ping to different Box hostnames...
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Checking ping to https://app.box.com
Pings: 462, 314, 473ms.
Minimum ping: 314ms. Maximum ping: 473ms. Average ping: 416ms.
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Checking ping to https://ent.box.com
Pings: 730, 261, 205ms.
Minimum ping: 205ms. Maximum ping: 730ms. Average ping: 399ms.
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Checking ping to https://account.box.com
Pings: 363, 240, 238ms.
Minimum ping: 238ms. Maximum ping: 363ms. Average ping: 280ms.
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Checking ping to (redacted)
Pings: 652, 230, 230ms.
Minimum ping: 230ms. Maximum ping: 652ms. Average ping: 371ms.
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Checking ping to (redacted)
Pings: 755, 238, 227ms.
Minimum ping: 227ms. Maximum ping: 755ms. Average ping: 407ms.
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PART 2 of 3: Testing download throughput of connections to different Box hostnames...
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Checking download throughput to https://dl.boxcloud.com
The 10KB file loaded in 15781ms (5 kbps).
The 33KB file loaded in 18005ms (15 kbps).
The 71KB file loaded in 17980ms (32 kbps).
The 252KB file loaded in 19926ms (104 kbps).
The 1137KB file loaded in 18457ms (504 kbps).
The 4445KB file loaded in 26117ms (1394 kbps).
6 out of 6 requests to "https://dl.boxcloud.com" succeeded.
Latency: 15781ms
Peak Download (accounting for latency): 3523 kbps
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Checking download throughput to https://cdn01.boxcdn.net
The 10KB file loaded in 15514ms (5 kbps).
The 33KB file loaded in 15573ms (17 kbps).
The 71KB file loaded in 15486ms (38 kbps).
The 252KB file loaded in 15798ms (131 kbps).
The 1137KB file loaded in 18376ms (507 kbps).
The 4445KB file loaded in 23532ms (1548 kbps).
6 out of 6 requests to "https://cdn01.boxcdn.net" succeeded.
Latency: 15486ms
Peak Download (accounting for latency): 4526 kbps
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Checking download throughput to https://ec2euc1.boxcloud.com
The 10KB file loaded in 19469ms (4 kbps).
The 33KB file loaded in 15519ms (17 kbps).
The 71KB file loaded in 15436ms (38 kbps).
The 252KB file loaded in 14938ms (138 kbps).
The 1137KB file loaded in 2464ms (3779 kbps).
The 4445KB file loaded in 8310ms (4382 kbps).
6 out of 6 requests to "https://ec2euc1.boxcloud.com" succeeded.
Latency: 2464ms
Peak Download (accounting for latency): 6229 kbps
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Checking download throughput to https://ec2euw2.boxcloud.com
The 10KB file loaded in 1520ms (54 kbps).
The 33KB file loaded in 1754ms (154 kbps).
The 71KB file loaded in 2093ms (278 kbps).
The 252KB file loaded in 4020ms (514 kbps).
The 1137KB file loaded in 11086ms (840 kbps).
The 4445KB file loaded in 19626ms (1856 kbps).
6 out of 6 requests to "https://ec2euw2.boxcloud.com" succeeded.
Latency: 1520ms
Peak Download (accounting for latency): 2011 kbps
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Checking download throughput to https://ec2apne1.boxcloud.com
The 10KB file loaded in 336ms (246 kbps).
The 33KB file loaded in 545ms (496 kbps).
The 71KB file loaded in 347ms (1676 kbps).
The 252KB file loaded in 469ms (4406 kbps).
The 1137KB file loaded in 1452ms (6413 kbps).
The 4445KB file loaded in 9254ms (3935 kbps).
6 out of 6 requests to "https://ec2apne1.boxcloud.com" succeeded.
Latency: 336ms
Peak Download (accounting for latency): 4083 kbps
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Checking download throughput to https://ec2apse2.boxcloud.com
The 10KB file loaded in 1846ms (45 kbps).
The 33KB file loaded in 1558ms (173 kbps).
The 71KB file loaded in 3301ms (176 kbps).
The 252KB file loaded in 2263ms (913 kbps).
The 1137KB file loaded in 10330ms (901 kbps).
The 4445KB file loaded in 29452ms (1236 kbps).
6 out of 6 requests to "https://ec2apse2.boxcloud.com" succeeded.
Latency: 1558ms
Peak Download (accounting for latency): 1305 kbps
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PART 3 of 3: Testing upload to different Box hostnames...
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Checking upload speed to https://upload.app.box.com
The 9.8KB file loaded in 1083ms (74 kbps).
The 97.7KB file loaded in 4296ms (186 kbps).
Upload failed or timed out for "https://upload.app.box.com" on a 976.6KB file (30s timeout)
Aborting the remainder of the upload tests for https://upload.app.box.com due to upload failure.
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Checking upload speed to https://upload.ent.box.com
The 9.8KB file loaded in 1115ms (72 kbps).
The 97.7KB file loaded in 6982ms (115 kbps).
Upload failed or timed out for "https://upload.ent.box.com" on a 976.6KB file (30s timeout)
Aborting the remainder of the upload tests for https://upload.ent.box.com due to upload failure.
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(redacted)

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Checking upload speed to https://fupload-g-sjc.app.box.com
The 9.8KB file loaded in 1736ms (46 kbps).
The 97.7KB file loaded in 11742ms (68 kbps).
Upload failed or timed out for "https://fupload-g-sjc.app.box.com" on a 976.6KB file (30s timeout)
Aborting the remainder of the upload tests for https://fupload-g-sjc.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-lax.app.box.com
The 9.8KB file loaded in 431ms (186 kbps).
The 97.7KB file loaded in 5491ms (146 kbps).
Upload failed or timed out for "https://fupload-g-lax.app.box.com" on a 976.6KB file (30s timeout)
Aborting the remainder of the upload tests for https://fupload-g-lax.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-jfk.app.box.com
The 9.8KB file loaded in 1226ms (65 kbps).
The 97.7KB file loaded in 6276ms (127 kbps).
Upload failed or timed out for "https://fupload-g-jfk.app.box.com" on a 976.6KB file (30s timeout)
Aborting the remainder of the upload tests for https://fupload-g-jfk.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-iad.app.box.com
The 9.8KB file loaded in 1029ms (78 kbps).
The 97.7KB file loaded in 4230ms (189 kbps).
Upload failed or timed out for "https://fupload-g-iad.app.box.com" on a 976.6KB file (30s timeout)
Aborting the remainder of the upload tests for https://fupload-g-iad.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-ord.app.box.com
The 9.8KB file loaded in 513ms (156 kbps).
The 97.7KB file loaded in 7303ms (110 kbps).
Upload failed or timed out for "https://fupload-g-ord.app.box.com" on a 976.6KB file (30s timeout)
Aborting the remainder of the upload tests for https://fupload-g-ord.app.box.com due to upload failure.
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Checking upload speed to https://fupload-tn.app.box.com
The 9.8KB file loaded in 910ms (88 kbps).
The 97.7KB file loaded in 15851ms (50 kbps).
Upload failed or timed out for "https://fupload-tn.app.box.com" on a 976.6KB file (30s timeout)
Aborting the remainder of the upload tests for https://fupload-tn.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2euc1.app.box.com
The 9.8KB file loaded in 1239ms (65 kbps).
The 97.7KB file loaded in 7208ms (111 kbps).
Upload failed or timed out for "https://fupload-ec2euc1.app.box.com" on a 976.6KB file (30s timeout)
Aborting the remainder of the upload tests for https://fupload-ec2euc1.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2euw2.app.box.com
The 9.8KB file loaded in 3476ms (23 kbps).
The 97.7KB file loaded in 17984ms (44 kbps).
Upload failed or timed out for "https://fupload-ec2euw2.app.box.com" on a 976.6KB file (30s timeout)
Aborting the remainder of the upload tests for https://fupload-ec2euw2.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2apne1.app.box.com
The 9.8KB file loaded in 2819ms (28 kbps).
Upload failed or timed out for "https://fupload-ec2apne1.app.box.com" on a 97.7KB file (30s timeout)
Aborting the remainder of the upload tests for https://fupload-ec2apne1.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2apse2.app.box.com
The 9.8KB file loaded in 1655ms (48 kbps).
The 97.7KB file loaded in 19652ms (41 kbps).
Upload failed or timed out for "https://fupload-ec2apse2.app.box.com" on a 976.6KB file (30s timeout)
Aborting the remainder of the upload tests for https://fupload-ec2apse2.app.box.com due to upload failure.
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Final User Time: 1642884643