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Locked out of my personal account due to MFA

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Randy Rudolph

I changed phone numbers and no longer have access to my old phone. I need critical information in my box account. How can I update my phone number so I can get into my account. Thank you.

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  • France

    Hi Randy, 

    Welcome to the Box Community!
     
    This will require specific account information and assistance from our Support team, as I've checked a support ticket has been created for you.
     
    Please check your inbox for the details and further instructions from the team.
     
    Thanks for your patience and please comeback and let us know how it goes.
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