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discrepancy in Box cloud data view between iOS and Windows clients

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  • France

    Hi Haron, 

    Welcome to the Box Community!

    I understand that there are some items that do not sync into your Box Desktop applications, I'm happy to help and provide some tips!

    Can you try exit Box Drive or Box Sync (if it is running) from the system tray, if necessary, use Task Manager to end the Box.exe process and then restart the app again, see if the items will appear in the Box folder on your desktop?

    You might also want to look out for "Unsupported Name" on the files/ folders that are not syncing to your Box desktop apps but are seen in Box webapp. Some operating systems do not support item names containing some special characters:

    • Windows OS restrictions:
      • < (less than)
      • > (greater than)
      • : (colon)
      • " (double quote)
      • / (forward slash)
      • \ (backslash)
      • | (vertical bar or pipe)
      • ? (question mark)
      • * (asterisk)
      • If Windows does not support certain characters in file names, Box marks them as problem files. See the list of Windows file name restrictions. Windows file name restrictions also shown below:
      • Windows does not support folder names that end with a . (period) character.

    If the file or folder on Box has an unsupported name, you have to rename the item on Box.com and Box Drive/ Box Sync will re-process the download to your computer.

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  • Harondel J. Sibble

    Neither of the suggestions are applicable.  There are no Unsupported Name messages or odd characters, very basic file/folder names with alphanumerics only.  Machines have been rebooted probably a dozen times each and  Box clients have been uninstalled, installed an re-setup at-least a 6 or 7 times, zero change in behaviour.

    The only way to get access to changes in data from these machines is to login to the cloud portal and manually download the content from there, since it's seen or being synced from the Windows clients.

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