Box Status

Need Adjustment to Quota - Inaccurate Listing

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Gino Beniamino

Hi Box Team,

My account is running up against quota issues, but I know the amount showing is not properly reflecting how much storage I'm actually using. This has happened several times in the past and requires some sort of fix on the back end. I was looking for a way to directly contact support as I've done before, but this seems like the only way in at the moment. Please let me know if you need additional information on the issue. 

Thanks.

-Gino

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3 comments

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  • Official comment
    France

    Hi Gino, 

    Welcome to the Box Community!

    I went ahead and ran a script that will recount all of the files and how much storage is being used in your account. 

    You should now see the correct storage size available in your Box.

    Let me know if need additional help!

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  • Gino Beniamino

    Perfect! Back down to 18%. Thanks so much.

    -Gino

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  • France

    Glad we can help, Gino!

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