Unlock more storage
I received this message when trying to unlock more storage.
"There was an error processing your request.
Your account needs further verification, please submit a ticket at support.box.com."
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Official comment
Hi Bishop,
Welcome to the Box Community!
I understand that you've encountered an issue when trying to upgrade your account for more storage
Please go ahead and send an email to Box Billing at billing@box.com and one of our associates will reach out to you to help look into this.
Thanks for reaching out and please let me know if you have any questions.
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