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9 comments

Date Votes
  • Official comment
    Aira

    Hi there, 

    Welcome to the Box Community!

    To check, may I please have a screenshot of what it looks like on your end? Does it happen to other machine? What OS and version are you into?

    Looking forward in assisting you.

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  • Catherine DeLoach

    SAME!  I'm having a ton of problems!

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  • Box User

    see attached image of what happens when i open a file. If I log into box online it doesnt happen

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  • Box User

    This is happening to all programs see attached for adobe too

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  • Lama Chang

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  • Heather Avery

    This is happening to me, too. HELP! Did anyone find a solution?

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  • Alex Chu

    Any help or answers? Context, when opening a file stored in box. Is there any way to restore files that have been corrupted in (by?) Box?

    Is this something to retry, if server-related, and not file-specific?

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  • Sarah Washington

    Did anyone get any help with this, or find a solution on how to restore the files?

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  • STEPHEN JONES

    A year later and still no solution. This is incredible.

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