I can’t access to my box account! Need to activate 2 factor authentication

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  • France

    Hi there, 

    Welcome to the Box Community!
    This might require some account specific information, so I've submitted a case to Box Support on your behalf.
    You should be receiving an email confirmation shortly.
    Please come back and let us know how things go with support!
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  • Box User

    Problem solved! I removed 2 factor authentication from another device and now it’s everything ok. Thanks

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  • Georges El Hajj

    Hello, I am facing the same issue. Can you please advise on how to make MFA work again?

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