• Official comment

    Hi Sultan, 

    Welcome to the Box Community!

    I understand that you've encountered an error when trying to upgrade your account. Please go ahead and send an email to Box Billing at and one of our associates will reach out to you to help look into this.

    Thanks for reaching out and please let me know if you have any questions.

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  • Matt Cook

    Same thing is happening to me and there is no support to call. Extremely frustrating navigating your help menus too. What the heck

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