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Increase my Storage from 100GB to next level on a 1 user account, not 3 users

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William Schleich

I want to upgrade my account for more storage from my current 100GB, but when I attempt to do that, then I see I must add 2 more users, which I do NOT have, and as well the pricing isn't worth it.  I want the 3 person deal, but for 1 person only... ME.  Why do I have to add 2 other persons that do not exist in order to jump to the next level.  Good grief, just give me the next level and I'll send you the extra $10/month, but I'm sure not going to pay an extra $40/month.  Let me know how we can solve this

 

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Comments

7 comments

Date Votes
  • Aira

    Hi William, 

    Welcome to the Box Community! 

    This issue would be better addressed by our Billing team. I've created a ticket for you and please check  your email for updates. 

    Best,

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  • Sara Yeung

    Hi Aira, I want to ask the same question. Please let me know how we can solve this. 

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  • Michael Ford

    I have the exact same issue.  Just me, but I need the Business plan limits.  Urgent matter.

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  • Linda Tomer

    I have the exact same issue.  Just me, but I need the Business plan limits.  Urgent matter.

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  • David Cawrse

    While Dropbox offers 2,000 GB storage for individuals, Box tops out at 100 GB. For many professionals, myself included, that is totally inadequate. Clearly, the lack of response to this issue by anyone at Box makes it clear that individuals are an afterthought or inconvenience.

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  • Box User

    I am also on this boat - more storage for 1 user. Has there been any fixes or announcements about this? It seems to me that it is a case of bait and switch marketing.

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  • cagtzbox

    Hi, I have the same issue; just reached the 100GB limit on my personal account. Seems this issue has been intentionally ignored since 2 years ago.

    Sorry Box, you are loosing a customer in the next few days.

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