I also need the script run to fix the storage size issue

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Box User

January 27, 2022 22:24

I can't find the form to submit a request to support.

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AJ

January 27, 2022 22:39
Hi,

Welcome to the Box Community!

I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

You can also check this article from our Box Support page about "Storage Usage".

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Best,
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Box User

January 27, 2022 23:56
Thank you! I did check the article and followed the link to submit a support ticket, but all I could do was post here.
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