Files are not getting opened in Box drive

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Shruti Pg

• January 28, 2022 14:58

I cannot access previously saved Box documents from the Windows Explorer folder. They keep crashing the programs used to open them, Word,  Adobe etc. This just started happening within the last weeks .

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• Official comment

  

  France

  • February 01, 2022 21:06
  • Edited

  Hi Shruti, 

  Welcome to the Box Community!

  I'm sorry to hear that you are having issue accessing your saved documents in Box via Explorer. 

  I checked your account, and it looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.

  Kindly reach out to your internal helpdesk for further assistance on looking into this.

  Thanks for posting and let us know how else we can help!

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