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  • Official comment
    France

    Hi there,

    Welcome to the Box Community!

    Have you checked out this article on requesting a Refund: https://support.box.com/hc/en-us/articles/360044192753-Requesting-a-Refund 

    If you are requesting a refund in relation to early termination of a contract, please note that you will be held to the full term listed on your contract, regardless of billing frequency. If you would like further clarification, please email cancel@box.com.

    This may be relevant to your problem with the next steps.
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