Updater and Uninstaller requesting older version .msi file

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Leandro Renteria Guillen

• January 30, 2022 08:46

Hi,

the most recent Box drive installer is unsuccessful, requesting the 'box.2.24.207" to initiate. When I try to uninstall my current version of Box, the same dialog window appears. 

Can you please share this older version to be able to update my box? 

Thanks, 

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• 

  France

  • February 02, 2022 20:33
  • Edited

  Hi Leandro, 

  Welcome to the Box Community!

  I'm sorry to hear that you are having issue installing Box Drive in your computer.

  Can you try this Microsoft fix it tool to uninstall and reinstall Box drive and see if it helps?: https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

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  Leandro Renteria Guillen

  • February 15, 2022 08:28

  Apologies, I was caught up with moving to a new residence. 
  France, you hit the nail right in the head. The troubleshooter worked. After running it, I was able to run the latest box installer without any additional dialogs requesting legacy software. 

  Thank you very much.

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