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Authentication failed from 3rd-party app

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Bergkas Anova

Hallo,

I am using FE FileExplorer Pro v4.4.1.441 with Android 11.

When adding a box account to the app, I get this error:

Authentication failed. 

Error: Failed to signed in Box. An error ocurred while sending the request.

Where is the problem? Is it possible to debug the login process?

Best regards

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  • Official comment
    France

    Hi Bergkas, 

    Welcome to the Box Community!

    As this is a third-party integration developed by another company, we have limited knowledge on how the integration works, thus I would recommend to reach out to the developer of the app for support. 

    I apologize that I can't help you directly here, but I can at least get you pointed in the right direction

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