I am having trouble adding collaborators to folders

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Lan Nguyen

• February 01, 2022 15:24

Hi,

I have been having issues adding collaborators to folders and am receiving the following error message Something went wrong with your request. Please try to invite collaborators again.

 

I am only adding 30 people at a time. is there a max limit of collaborators I can add?

 

How do I go about resolving this issue?

 

Thank you

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• Official comment

  

  France

  • February 02, 2022 20:57
  • Edited

  Hi Lan, 

  Welcome to the Box Community!

  Upon checking, I see that your profile is linked to a personal free account.

  This is expected behavior because of the measures Box has taken to protect our service.

  Our free license is primarily designed for individual use. For business use, we recommend upgrading to a paid business or enterprise plan: https://www.box.com/pricing 

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• 

  Rajat Kakar

  • April 25, 2022 15:23

  France, 

  The information does not tell how many collaborators can one have on the paid plans either.  

  Unlimited external collaborators seem only on Business Plan Plus.

  How many collaborators are available on Starter plan and Business plan.

  Thank you.

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