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Unable to open file, Box says sign out of [another user's] account

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Tina Gearing

I am trying to open a file shared with me, but I get a message saying to sign out as Donna Brown and sign in again.  The problem is I am signed in as me, not Donna Brown. Signing out and back in does not work.  I checked with the owner of the file who shared it with me and it is shared with me, not Donna Brown who used to have the iPad I am using.  This iPad is not signed into an AppleID so there's no keychain to check.  Where else would those credentials be stored?  I've also removed and reinstalled the Box app, but the problem persists.

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  • France

    HI Tina, 

    Welcome to the Box Community!

    Would you mind sharing a screenshot of the message that you encounter when trying to open a file so we can take a closer look?

    Best,

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  • Tina Gearing

    Greetings,

    Wiping the iPad resolved the issue; thank you for the response!

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