Authenticator App - incorrect code

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Chris La Guzza

• February 03, 2022 00:55

Hello

I am trying to set up 2FA via authenticator app to access documents. However, I have tried Google Authenticator and Microsoft Authenticator numerous times and when I enter the code displayed, I keep receiving an "incorrect code". I have done all the basic troubleshooting and I continue to receive "incorrect code".

Any help would be much appreciated.

C

1

• 

  France

  • February 03, 2022 21:37
  • Edited

  Hi Chris, 

  Welcome to the Box Community!

  Can you try setting up your 2FA on a different browser or clear your browser cache?

  Also, please take a look at the guidelines in this article to make sure you are not missing a step: https://support.box.com/hc/en-us/articles/360043697154-Multi-Factor-Authentication-Set-Up-for-Your-Account 

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  David Patterson

  • February 07, 2023 06:15

  Getting the same thing here."That was the wrong code. Please try again"

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